International Voice Process - Customer service

International Voice Process - Customer Service

Key Skills Required

• Excellent verbal communication in English

  : Ability to articulate clearly, concisely, and professionally to an international customer base.

• International voice process handling

  : Demonstrated experience or strong aptitude for managing customer interactions over the phone in a global context.

• Customer query resolution

  : Proven ability to understand, analyze, and effectively resolve customer issues and concerns.

• Call documentation & CRM usage

  : Proficiency in accurately logging call details and utilizing Customer Relationship Management (CRM) systems to track interactions.

• Active listening & problem-solving

  : Capacity to listen attentively to customer needs and apply critical thinking to find effective solutions.

• Ability to handle pressure and high call volumes

  : Demonstrated resilience and efficiency in a demanding call center environment.

• Basic computer and typing skills

  : Fundamental computer literacy and efficient typing speed for swift data entry and navigation.

Roles and Responsibilities

• Handle inbound and outbound calls

  for international customers in a professional and courteous manner, ensuring a positive customer experience from initial contact.

• Resolve customer queries efficiently

  and ensure

  high levels of satisfaction

  by providing accurate information, troubleshooting issues, and offering appropriate solutions.

• Document all interactions accurately

  in internal systems, maintaining detailed records of customer requests, resolutions, and follow-up actions for future reference and compliance.

• Maintain call quality standards

  and strictly

  follow company procedures and guidelines

  to ensure consistency and excellence in service delivery.

• Escalate complex issues to the appropriate department

  when necessary, ensuring that challenging problems are addressed by specialized teams in a timely manner.

• Work towards achieving daily/weekly performance targets

  , contributing to overall team goals and operational efficiency in areas such as call handling time, first call resolution, and customer satisfaction scores.

• Stay updated on products, services, and process changes

  through continuous learning and training, ensuring up-to-date knowledge to assist customers effectively.

• Collaborate with team members and supervisors

  for consistent service quality, sharing best practices and contributing to a supportive team environment.

Qualifications

• 10 + 2 OR Graduates

CTC Range

• Upto 3.5 LPA (Based On the Previous CTC)

Notice Period

• Immediate

Contact: