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International Voice Process Associate

1 - 6 years

2 - 4 Lacs

Posted:15 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are hiring International customer support Associate

Designation

Shift :

Job location :

Work Model :

  • Graduation and Professional documents mandatory


  • Looking for immediate joiners only

Primary Skills:

• Excellent Communication - for voice

• Should be able to communicate effectively

• Should possess good telephone and email etiquette

• Must be a graduate

• Should be willing to work in US time zones

• Must have good customer handling skills with the ability to learn networking concepts

Job Responsibility :

The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the clients worldwide. The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross - functional teams to provide best solutions

• Providing license to customers for software updates

• Manage high visibility exceptions and can work with cross-functional teams to provide best solutions

• Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule

• Handle L0 cases for confirmation of hardware failure and proceed with RMA Provide L0 level technical assistance on cases to rule out hardware errors.

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Movate Technologies
Movate Technologies

Information Technology and Services

Fayetteville

501-1000 Employees

121 Jobs

    Key People

  • Krish Muralidharan

    CEO
  • Meera Kumar

    Chief Operating Officer

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