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Careergenix Consultancy Llp
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International Voice Process Agent

International Voice Process Agent

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Careergenix Consultancy Llp

0 - 31 years

4 - 7 Lacs

hinjewadi pune

Posted:14 hours ago| Platform: Apna logo

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Skills Required

support empathy resolve billing service training communication learning development

Work Mode

On-site

Job Type

Full Time

Job Description

Experience Required: Minimum 6 months of relevant experience in an international voice process or customer support role and min 1 year of experience if blended role.Roles and Responsibilities: Handle international inbound customer calls with professionalism and empathy Resolve queries related to billing, technical issues, and general service inquiries Deliver high-quality customer service by ensuring first-call resolution where possible Actively listen to customer concerns and provide appropriate, timely solutions Maintain accurate and detailed records of customer interactions in internal systems Follow standard procedures for escalations and support requests Participate in training sessions and stay updated on product and process knowledge Skills Required: Excellent spoken English with strong communication and comprehension skills Strong customer service orientation and problem-solving abilities Comfortable working in rotational shifts, including night shifts Basic computer proficiency and familiarity with customer service tools Ability to multitask and work in a team environment Perks and Benefits: Salary Package: INR 3.97 LPA to INR 4.92 LPA (Based on experience) Unlimited performance-based incentives (depending on LOB) 2-way cab facility for safe and convenient travel Loyalty bonus of INR 20,000 Ample opportunities for learning, development, and career growth 5-day work week with rotational week offs or sat sun fix offs (depending on LOB) Candidate Preference: Pune-based candidates Immediate joiners preferred Please feel free to reach out if you have any queries. Contact Number - 9243484048 Akhilesh HR

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International Voice Process Agent