International Voice / Blended Process

Spes Manning

0 - 5 years

0 - 5 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Inbound Calling Outbound Calls Communication Skills Problem-solving Customer Interaction

Work Mode

On-site

Job Type

Full Time

Job Description

International Voice / Blended Process

Roles and Responsibilities:

Handle
inbound and outbound customer calls and chats
as per process requirements.
Resolve customer queries with
empathy and professionalism
.
Meet defined
quality and performance targets
(e.g., AHT, CSAT, FCR).
Maintain accurate records of all customer interactions.
Ensure strict adherence to
process compliance and guidelines
.

Skills Required:

Strong verbal and written communication skills
in English.
A
customer-first attitude
.
Good
problem-solving and interpersonal skills
.
Basic
computer and MS Office knowledge
.
Excellent spoken English and the ability to handle global customers.
Willingness to work in
rotational shifts and night shifts
(5 Days working, 2 Days OFF).

QUALIFICATION:

Minimum
HSC (12th pass)
or
Graduate in any discipline
.

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