International Voice

Annova Solutions

2 - 6 years

0 Lacs

indore madhya pradesh

Posted:2 days ago| Platform: Shine logo

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Skills Required

data analysis strong work ethic discipline attention to details spoken communication skills written communication skills ability to work in us shifts us healthcare voice background

Work Mode

On-site

Job Type

Full Time

Job Description

As a Client SLA Manager, your role will involve managing clients" SLAs around productivity, quality, and turnaround time. This includes reviewing daily reports, call barging, and note reviews to ensure adherence to SLAs. You will also be responsible for ensuring attendance, shift adherence, and daily productivity of the team. Your key responsibilities will include: - Becoming the process expert and resolving complex scenarios and doubts - Interacting with US clients on daily progress, escalations, and exception scenarios - Proactively identifying process improvement opportunities and devising short-term and medium-term solutions To be successful in this role, you must possess: - Strong work ethic, discipline, and attention to details - Strong spoken and written communication skills - Ability to work in US shifts - US Healthcare voice background is an advantage, although not mandatory - Ability to read data trends, utilize the right data for presenting ideas, and challenge the status quo If you are looking for a challenging role where you can contribute to process improvements and client satisfaction, this position may be the right fit for you.,

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