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Tata Consultancy Services
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International Voice

International Voice

Tata Consultancy Services

0 years

0 Lacs

calcutta

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

communication typing resolve service

Work Mode

On-site

Job Type

Part Time

Job Description

Good Communication Skills (Spoken & Written)
Should be dynamic and able to adapt quick changes
Managing high volumes of outbound calls in a timely manner
Good Typing speed -30-40 words per minute with an accuracy of at least 90%
Ability to multi-task, set priorities, and manage time effectively
Willingness to work in night shifts/US shift
Should be flexible and willing to invest additional hours at work as and when required
Should be a team-player and willing to contribute to team goals over individual performance, as and when required
Identify and resolve exceptional queries
Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA)
Adherence to overall Service Delivery Requirements
Should have basic knowledge on MS Office

Location

Kolkata

Job Function

BUSINESS PROCESS SERVICES

Role

Analyst

Job Id

384116

Desired Skills

Customer Service

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

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