Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Tata Consultancy Services
>
International Voice

International Voice

Tata Consultancy Services

1 - 6 years

6 - 10 Lacs

pune

Posted:1 day ago| Platform:

Apply

Skills Required

compliance commercial banking customer service treasury management banking legal inbound calls voice process treasury credit card call quality contact center business process call center account maintenance operations call handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: International Voice
Location:

Pune

Job Function:

Business Process Services

Role:

Analyst

Desired Skills:

General Banking

Qualifications:

Graduates only

Bachelor of Commerce preferred

Knowledge / Experience:

Experience in an inbound customer service environment (Contact Center/Call Center is a must; avoid credit card operations)

Commercial banking understanding/experience or Treasury Management experience is preferable

Job Description:

Note:

Assist customers via inbound calls for account requests and inquiries

Handle payment-related queries, including:
1. Remote deposit capture
2. Payment Center
3. Positive Pay: Check positive pay, ACH positive pay, reverse positive pay

Business account closure

ACH & Wire:
1. ACH deletion/reversals
2. Wire PIN acknowledgement
3. ACH & Wire inquiries
4. ACH return/settlement
5. Wire limit change

Add user to Payment Centre

Add/remove accounts

Account maintenance

Meet required criteria for call quality standards

Maintain customer relations with a high degree of internal and external customer service

Possess effective problem-solving skills to ensure timely problem recognition and resolution

Adhere to internal policies to ensure compliance with legal parameters and company procedures

Record and update customer information via the organization's internal systems

Resolve customer queries at the first point of contact

Influence and negotiate with customers to ensure a satisfactory outcome for both company and customer

Ensure call handling and service quality is maintained

More Jobs at Tata Consultancy Services

Tcs Hiring For GRC , Pan India

Pune, Bengaluru, Mumbai (All Areas)

7 - 12 yrs

INR 9 - 19 Lacs

Java / Spring boot with API Developer

Pune

5 - 10 yrs

INR 9 - 19 Lacs

SAP PP and QM Consultant

Pune

4 - 9 yrs

INR 8 - 18 Lacs

SAP BTP Consultant

Pune

4 - 9 yrs

INR 9 - 19 Lacs

Customer Service Associate

Pune

1 - 6 yrs

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.