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International Voice

International Voice

Tata Consultancy Services

1 - 6 years

6 - 10 Lacs

mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

aht communication skills customer service customer experience contact center business process domain knowledge

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities

Handle customer interactions daily with zero availability time.

Ensure SLAs are met consistently at individual and team levels.

Meet and exceed all performance thresholds.

Focus on key KPIs like RSAT, AHT, and customer experience.

Constantly remain abreast of new changes.

Implement feedback and corrective actions to avoid repeat instances.

Skills Required

Excellent communication skills (prior experience in contact center is not mandatory).

Strong team player.

Strong domain knowledge preferred.

Strong feedback implementation skills.

Possess a positive attitude and ability to promote brand value.

Ability to work in any shifts, with majority being night and midnight shifts.

Additional Details Location: Mumbai Job Function: Business Process Services Role: Analyst Desired
Skills:

Customer Service Qualifications: Bachelor of Commerce

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