International Voice and Non-voice

Axis Services

0 - 3 years

4 - 6 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

International Voice Process non-voice process Bpo inbound calling Outbound Calling Problem-solving

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities (Voice):

Handle inbound and outbound international customer calls
Provide support and resolve customer queries efficiently
Communicate clearly and professionally in English
Meet performance metrics like call quality, resolution time, and customer satisfaction

Roles & Responsibilities (Non-Voice):

Respond to international customer queries via chat and email
Accurately resolve issues with clear written communication
Maintain attention to detail and follow process documentation
Ensure timely response and customer satisfaction

Why Join Us:

Opportunity to work in international BPO
Competitive salary & performance-based incentives
Two-way cab facility for applicable shifts
Global exposure and professional work environment
Training & career development opportunities

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