International Technical Support

Roles & Responsibilities:

• Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations.
• Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution.
• Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline.
• Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies.
• Participate in the development and maintenance of technical documentation, including troubleshooting guides and knowledge base articles.
• Continuously expand your technical knowledge and skill set, actively seeking learning opportunities and staying informed about emerging technologies and industry trends.
• Collaborate with cross-functional teams, including infrastructure, development, and operations, to resolve technical issues and enhance overall IT operations.
• Participate in team meetings, sharing insights and contributing to process improvements and knowledge sharing initiatives.
• Follow established ITIL (Information Technology Infrastructure Library) practices and processes to ensure adherence to service level agreements (SLAs) and IT service management (ITSM) standards.
• Maintain a customer-centric approach, fostering positive relationships with end-users and providing clear and concise communication throughout the support process.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications or equivalent work experience will be considered.
• Proficient knowledge of Windows operating systems and Microsoft Office applications, complemented by a strong understanding of computer systems, mobile devices, and other tech products.
• Strong passion for learning and building technical skills, with a desire to grow and advance within the IT field.
• Basic understanding of coding, scripting, and automation concepts, with a willingness to learn and develop proficiency in languages like Python, PowerShell, or similar technologies.
• Exceptional problem-solving skills with the ability to diagnose and troubleshoot technical issues, deliver clear technical instructions verbally and in writing to non-technical users, while maintaining excellent customer service.
• Ability to work in a fast-paced environment, managing multiple tasks and priorities simultaneously.
• Strong attention to detail and commitment to delivering high-quality work.
• Collaborative mindset and willingness to work effectively as part of a team.
• Familiarity with ITIL best practices and a customer-centric approach to service delivery.

Immediate Joiners only

Riya Puri

7042475336

riya.puri@nlbtech.in