International Technical Support FESTO Didactic

Job Description

Role Description This role involves providing first-level technical support for Festo Didactic products by handling customer inquiries, troubleshooting technical issues, and coordinating with global teams through the Technical Request System (TRS). Job Description Responsible for the daily handling of all customer and internal inquiries through the Festo Technical Request System (TRS) for FESTO Didactic Products as per defined global service levels Identify and resolve technical issues related to product malfunction, installation problems, identifying sales orientated tickets. Communication with foreign companies to clarify customer-specific problems and technical details Participate actively in technical trainings. Providing feedback to repeating problems to 2nd level support agents. Input Basket handling including: Clarification (loop with customer until the request of the ticket is clear), Classification (Customer / SAP Order / Serial Number/ Customer Name / Date of purchase/ Ticket Title) and Ticket Dispatching to sales representative in Festo local companies (FLC) and 2nd level Technical Support queues if solving of 1st level Support is not possible. Requirements • Degree in engineering in the field of mechatronics engineering • Knowledge of the Festo Didactic (and Festo Automation) portfolio is mandatory • General knowledge in Pneumatics, Electric Engineering and Software is preferable. • Excellent written and verbal English communication • Very good MS Office knowledge • Basic SAP knowledge for lookup of orders / material (BOM) is an advantage • Independent and responsible work • Team-oriented work in an international team • 2 year experience in a similar role or trained on Festo Didactic Equipment before • Technical inclination towards new product launch and applications Job location: Bommasandra, Bangalore Work Model: 5 days a week work from office Job Level: Mid-Career; 5 and above years of experience with Technical Support Show more Show less