International Semi-voice process

Axis Services

0 - 5 years

4 - 7 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

AHT FCR CSAT Crm

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Respond to customer queries through
email, chat, and limited voice support
.
Ensure timely and professional responses to all customer interactions.
Maintain accurate documentation of customer queries and resolutions in CRM tools.
Analyze customer problems and provide appropriate solutions or escalate complex cases.
Meet daily/weekly productivity and quality targets (AHT, FCR, CSAT, etc.).
Follow standard operating procedures (SOPs) and maintain service-level agreements (SLAs).
Handle multi-tasking across platforms while maintaining high attention to detail.

Required Skills & Qualifications:

Education:
Any graduate (non-technical or technical background acceptable).
Experience:
02 years in international BPO / semi-voice / customer support. Freshers with strong written English skills are welcome.
Communication Skills:
Written:
Excellent grammar, spelling, and email etiquette.
Spoken:
Good English with a neutral accent (for limited voice interactions).
Typing Speed:
Minimum 3035 WPM with high accuracy.
Basic knowledge of customer service tools (e.g., Zendesk, Freshdesk, Salesforce, or similar CRMs).

Soft Skills:

Good analytical and logical thinking.
Ability to stay calm under pressure and resolve issues patiently.
Multitasking and time management skills.
Team player with a customer-first attitude.

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