International IT Sales and retention Executive (Adobe)

Position Title:

Company:

Client : Adobe

Location: Noida

Key Responsibilities:

As Enterprise Sales, you will:

• Be part of a 24x7 SMB Retention and sales team of Adobe .

• 2. Exceed sales and revenue targets through proactive client communications.

• Triage issues coming from various channels such as phone, chat, email or web portal (Blended process).

• Always act in a mature and professional manner towards customers and all Adobe employees.

• Communicate and articulate clearly with the customers (in both verbal and written communication), providing a professional and competent standard of phone and online support, with excellent spelling, grammar and attention to detail

• Show confidence and willingness to assist customers in resolving any open requests for support, assistance, or information about their services

• Follow documented procedure for the type of contact the customer needs using tools & resources to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.).
  

• Deliver a high quality, business to business support service resolving customer enquiries at the first point of contact wherever possible.

• Responsible for company sales targets, growth in profits and expansion of markets revenue generation from Enterprise Sales vertical.

• Apply sales/retentions methodologies and problem-solving strategies to best position retention offers and services while providing long-term, individualized solutions to customers and closing all saves with integrity.

Required Skills for The Job:

• Must be a Technical Graduate .

• Outstanding written & verbal communication skills in English with a neutral accent.

• Relevant experience in IT Sales- Enterprise Vertical dealing in IT SOLUTIONS comprising Software, Hardware.

• Knowledge of Adobe products would be preferred.

• Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable.

• Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage.

• General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g., ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customer

Note : Kindly do not apply candidate having experience of IT sales with domestic client.