International Customer Support US Banking

1 - 6 years

3 - 6 Lacs

Posted:5 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Handle inbound voice support for a leading US banking client
  • Provide accurate and timely solutions to customer queries
  • Maintain excellent verbal communication and customer service etiquette
  • Work in night and rotational shifts as per business requirements
  • Meet performance metrics such as quality scores, AHT, and CSAT
  • Ensure strict adherence to data security and compliance policies
  • Collaborate with internal teams to resolve complex issues
  • Maintain documentation of all customer interactions in the system

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