Responding to customer inquiries:
Answer questions about products or services, provide information, and offer guidance to international customers via phone.
Resolving customer issues:
Troubleshoot problems, address complaints, and find effective solutions to customer concerns.
Providing support:
Help customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
Managing customer interactions:
Maintain a positive and professional attitude, actively listen to customer needs, and ensure their satisfaction.
Recording and reporting:
Document customer interactions, track issues, and provide feedback to improve customer service processes.

Skills Requirement:

Excellent verbal communication skills in English, with a clear and neutral accent suitable for international communication.
Strong active listening skills and the ability to empathize with customer situations.
Proven problem-solving abilities and a knack for providing effective solutions.
Customer-focused mindset with a strong commitment to delivering exceptional service.
Ability to work effectively in a fast-paced environment and manage call volumes.
Strong interpersonal skills and a professional demeanor.
Basic computer proficiency and ability to navigate customer service software.

QUALIFICATION:

Bachelor's degree or equivalent practical experience.

More Jobs at Kvc Consultants Ltd

Customer Support Executive (Voice/Non Voice)

Nagpur, Maharashtra, India

Experience: Not specified

INR 0 - 5 Lacs

International Tech Support Chat Process

Hyderabad, Telangana, India

1.0 - 6.0 yrs

INR 1 - 6 Lacs

Snr Process Associate

Bengaluru, Karnataka, India

1.0 - 5.0 yrs

INR 1 - 5 Lacs

Voice and Accent trainer- International BPO

Mysore, Karnataka, India

4.0 - 9.0 yrs

INR 4 - 9 Lacs

International Technical/Telecom Voice Process

Gurgaon, Haryana, India

2.0 - 5.0 yrs

INR 2 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Kvc Consultants Ltd

RecommendedJobs for You

International Customer Support Profile

Kvc Consultants Ltd

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

International Customer Support Profile