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Teleperformance (TP)
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International Customer Support - Non Voice

International Customer Support - Non Voice

Teleperformance (TP)

1 - 4 years

|

3 Lacs

Posted:2 hours ago| Platform:

Apply

Skills Required

email support customer support non voice process international non voice email process chat support bpo non voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point wherever possible.
Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement.
Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer.
Manages all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving agreed operational targets.

Preferred candidate profile

Excellent Communication Skill.
Graduation Mandatory.
Typing Speed (25-35 words/minute).
Adept in Rule based decision making.
Ability to problem solving using math and analytical assessment methods.
Research skills to meet customer expectations.

Interested Candidates can come for direct Walk In, mention Priya HR in your resume.

Contact - Priya HR : 8870193504

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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