International Customer Support

0 - 2 years

2 - 4 Lacs

Gurgaon / Gurugram Haryana India

Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description We are looking for an enthusiastic and customer-oriented International Customer Support representative to join our team in India. This role involves assisting international clients with their inquiries and issues, ensuring a high level of customer satisfaction. Responsibilities Provide exceptional customer support to international clients via email, chat, and phone. Assist customers in resolving issues related to products and services in a timely manner. Document customer interactions and feedback in the support system for future reference. Collaborate with cross-functional teams to enhance customer satisfaction and address product-related queries. Keep up-to-date with product knowledge and industry trends to provide accurate information to customers. Skills and Qualifications Excellent verbal and written communication skills in English and other languages is a plus. Strong problem-solving skills and ability to think critically under pressure. Proficiency in using customer support software and tools (e.g., Zendesk, Freshdesk). Basic understanding of customer service principles and practices. Ability to work in a fast-paced environment and manage multiple tasks effectively.

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