International Customer Support

We are Hiring!!!

Role : Customer Assisstant (Voice)

Process : International Process

Sector/ Industry : Banking & Financial Services

Experience : 1+ Year

Languages : Excellent English, B2 Quality

Qualification : Graduate

Interview : Virtual Mode

Salary : 30% Hike from the Previous CTC (Upto 5.5 LPA)

Working days : 5 days, US SHifts -Saturday & Sunday off

Working hours : Any 9 hours including one hour break- Cab will be provided. Candidates must be within the boundary limits

Location: Ambattur, Chennai.

Looking for Immediate joiners

Roles and Responsibilities:

• Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline.
• Must have knowledge in BFSI Industry.
• Handling Inbound/Outbound Calls and Emails Communicate effectively with international clients via phone, email, and chat to resolve queries, provide support, and offer solutions.
• Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction.
• Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience.
• Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.

Interested candidates can contact HR - 6380723976

Job Types: Full-time, Permanent

Pay: ₹320,000.00 - ₹550,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Application Question(s):

• How many years of experience you have in international voice process ?
• Are you an immediate joiner ?

Work Location: In person

Speak with the employer
+91 6380723976