International Customer Support Executive

Job Responsibilities:

• Handle inbound & outbound calls, chats, and emails from international customers.
• Provide accurate information and resolve customer queries related to products, services, and processes.
• Troubleshoot basic technical and non-technical issues effectively.
• Ensure high levels of customer satisfaction by delivering professional and empathetic support.
• Maintain and update customer records in CRM/ticketing systems.
• Escalate unresolved issues to higher-level support teams when required.
• Meet service-level agreements (SLAs) and achieve performance metrics like FCR (First Contact Resolution), CSAT (Customer Satisfaction), and response time.

Key Requirements:

• Education: Graduate / Undergraduate (any stream).
• Experience: Freshers & experienced candidates can apply.
• Excellent communication skills in English (both verbal & written).
• Good interpersonal skills with the ability to remain calm under pressure.
• Comfortable working in a 24/7 environment with rotational shifts & offs.
• Basic knowledge of MS Office & CRM tools is an added advantage.

Benefits:

• 2-way cab/transport facility (as per company policy).
• Health insurance and other benefits.
• Opportunity to work with global clients and enhance international communication skills.
• Fast career growth opportunities in customer experience and operations.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• International voice process: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Noida, Uttar Pradesh (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person