International Customer Support

Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join, In this role, you will be the voice of our company, providing exceptional service and support to our international clients. If you have a passion for helping others and enjoy working in a fast-paced environment. Key Responsibilities: Handle outbound customer calls with professionalism and courtesy. Provide accurate information and support to customers regarding products and services. Resolve customer queries and issues efficiently, ensuring a positive customer experience. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve processes and customer satisfaction. Stay updated on company policies, product knowledge, and industry trends. Qualifications: Education: Graduate is a must for fresher, For Experienced candidates we can hire undergrad as well. Experience: 0 to 4 years of experience in customer service or a related field (BPO experience is a plus). Not more than 4 years will be considered. Strong verbal communication skills with a clear and neutral accent. Ability to work in a fast-paced, high-volume environment. Excellent problem-solving skills and a customer-first attitude.

Mode of Work (WFH or WFO) - WFO Interview process – Versant, followed by 2 Virtual rounds. Versant Threshold: 60 (Pearson Versant tool) Location: Mumbai- MDC7 – Arioli / MDC2 Vikhroli Shift Timing – US Rotational Shifts | 2-way cab within 35 Kms radius. Documents required- Offer Letter, relieving letter, last 3 months salary slips, PF Statement/ Form 16 Shift Timing: 5:30 PM to 3:30 AM & 6:30 PM to 2:30 AM

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹38,000.00 per month

Experience:

• International BPO : 1 year (Required)

Language:

• fluent English for international voice support? (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person