International Customer Service Representative

Job Description

Job Title: Customer Support Executive – US Healthcare (Voice Process) Location: Office No: 616, Floor: 6th, Tower: B, iThum, Sec-62, Noida, UP (201301) Shift: Night Shift Process: International Voice Process (Inbound & Outbound) Experience: 0–3 years Salary: Upto 38k ________________________________________ Job Description: We are hiring Customer Support Executives for our US Healthcare voice process. In this role, you will directly interact with patients and doctors in the US to schedule, confirm, or reschedule medical appointments. Strong fluency in international (US) English is essential, as this is a voice-based process. ________________________________________ Key Responsibilities: Manage inbound and outbound calls related to appointment scheduling and confirmations. Communicate effectively with US-based patients and doctors to coordinate appointment availability. Provide clear information about appointment logistics (date, time, location, prep instructions). Accurately update internal systems and maintain call records. Meet performance targets for quality, call handling time, and customer satisfaction. ________________________________________ Requirements: Excellent spoken English with a neutral or US accent is a must. Previous experience in a healthcare BPO or US voice process is preferred but not mandatory. Strong listening and interpersonal skills with a focus on service excellence. Ability to multitask and work efficiently in a fast-paced environment. Willing to work in night shifts (US timings). Familiarity with healthcare scheduling tools or CRM systems is a plus. ________________________________________ Qualifications: Any graduate with strong communication skills. Freshers with excellent spoken English are welcome to apply. Training in customer service or healthcare communication is a bonus. ________________________________________ Perks & Benefits: Two-way cab facility (Night Shift) Meals provided during shift hours Competitive salary + performance-based incentives Paid training and growth opportunities Global exposure in US healthcare domain Friendly and professional work culture.* Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Schedule: Day shift Work Location: In person