International Customer Service Representative

Location:

Working Days:

Shifts:

Transport:

Eligibility Criteria:

• Graduate

  with

  minimum 6 months

  of experience in a

  travel BPO/customer service process

• Undergraduate (UG)

  with

  minimum 1 year

  of experience in a

  travel customer support role

• Experience in

  international travel process

  is also considered

Roles & Responsibilities:

• Handle

  customer service queries

  related to international, hotel, and holiday bookings
• Assist customers in

  modifying, cancelling, or rebooking

  travel plans
• Respond to

  calls, emails, or chats

  in a professional manner
• Use

  GDS tools

  (Amadeus, Galileo, Sabre – if applicable) to retrieve and modify bookings
• Provide end-to-end support for ticket issuance, reissuance, refunds, and travel advisories
• Maintain

  accuracy in customer records and bookings

• Escalate unresolved queries to higher levels of support
• Achieve

  quality metrics

  , including AHT, CSAT, and first contact resolution (FCR)
• Work efficiently in

  rotational shifts

  as per business needs
• Adhere to company policies, call scripts, and process standards

Salary & Benefits:

• 30% hike

  on last drawn salary (as per internal CTC rules)
• Paid training provided
• Cab facility available