Designation: Customer Support Specialist 5 days working and 2 days rotational week off Shift timings: 7am - 4 pm / 11 am - 8 pm / 2 pm - 11 pm / 11 pm - 7 am Qualification: Graduate preferred, undergrad with relevant experience and skills Chat/calling experience would be preferred. Versant score: 50 % No outstation will be considered. Laptop provided for WFH. Lunch provided for WFO employees Languages - English / Hindi Points that must be communicated to candidates (for Collections and Support ): It's Hyb… Role - What’s expected of you: Handle User tickets/calls/chats Understand the user query, quickly decide the right resolution from the user perspective Decide on the best medium to interact with the customer and provide resolution (call, chat, email) and close the issue immediately Answer customer calls as and when required to resolve their queries Ensure 100% accuracy on documentation of interactions handled Adhere to quality benchmarks, follow process standard operating procedures & Exception Policy framework Identify opportunities for process improvements, training, or refreshers Customer Experience - How to handle user queries/issues: Be perceived as an expert and inspire trust in Users interacting with you (authority on resolution and closure, user trust to achieve ‘zero’ escalation/reopens) Deliver the ‘Simpl Care and CX’ o Communication and Resolution o Be helpful & professional, ensure user needs/expectations are met o Maintain high attention to detail, and execute flawlessly o Have apt decision-making skills to resolve user issues favorably Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Food provided Work from home Work Location: In person Speak with the employer +91 9035200044
Work from office Location- Electronic City Night Shift (US Process) 5days working 2days rotaional off PUC/Graduates can apply Exp - more than 6months in international voice process. excallent english communication required. 2way cab facility. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Food provided Health insurance Provident Fund Work Location: In person
Work from office Location- Electronic City Night Shift (US Process) 5days working 2days rotaional off PUC/Graduates can apply Exp - more than 6months in international voice process. excallent english communication required. 2way cab facility. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Food provided Health insurance Provident Fund Work Location: In person