International Customer Service

📍 Location: Gurgaon

🗓 Working Days: 5 days a week

🔄 Shifts: Rotational shifts & week-offs

🚗 Transport: Provided

🎓 Eligibility Criteria:

Graduate with minimum 6 months of experience in a travel BPO/customer service process

Undergraduate (UG) with minimum 1 year of experience in a travel customer support role

Experience in international travel process is also considered

💼 Roles & Responsibilities:

Handle customer service queries related to international, hotel, and holiday bookings

Assist customers in modifying, cancelling, or rebooking travel plans

Respond to calls, emails, or chats in a professional manner

Use GDS tools (Amadeus, Galileo, Sabre to retrieve and modify bookings

Provide end-to-end support for ticket issuance, reissuance, refunds, and travel advisories

Maintain accuracy in customer records and bookings

Escalate unresolved queries to higher levels of support

Achieve quality metrics, including AHT, CSAT, and first contact resolution (FCR)

Work efficiently in rotational shifts as per business needs

Adhere to company policies, call scripts, and process standards

💰 Salary & Benefits:

30% hike on last drawn salary (as per internal CTC rules)

Paid training provided

Cab facility available (as per shift rules)

Performance-based incentives (if applicable)