International Customer Service Representative

As an International Customer Service Representative at First Connect Worldwide LLC (INDIA), your primary responsibility will be to provide exceptional customer service and support to ensure customer satisfaction and deliver a positive customer experience consistently. This full-time on-site role based in Ghaziabad requires individuals with strong customer service and support skills, along with a customer-centric approach to meet and exceed the expectations of our clients. To excel in this role, you should possess excellent communication and interpersonal abilities, coupled with a customer service orientation and problem-solving skills. Your role will involve engaging with customers, addressing their inquiries, resolving issues promptly, and fostering strong relationships to enhance the overall customer experience. In addition to customer service skills, the ideal candidate should demonstrate proficiency in sales and negotiation, especially in an international context. Knowledge of the freight brokerage and transportation industry will be advantageous, as you will be dealing with logistics-related queries and requirements from customers. A bachelor's degree in Business Administration or a related field is preferred for this position. Fluency in English is mandatory, and knowledge of other languages will be considered a plus. The ability to handle challenging situations with composure and professionalism is essential to succeed in this role. If you are passionate about providing top-notch customer service, possess a keen understanding of international sales and logistics, and are looking to be part of a dynamic team in the transportation industry, we encourage you to apply for this exciting opportunity at First Connect Worldwide LLC (INDIA).,