International Customer Service Representative

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Role & responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat

• Resolve product or service issues by identifying customer concerns, determining root causes, and providing appropriate solutions
• Ensure follow-up and closure to achieve complete customer satisfaction
• Maintain a thorough understanding of products and services to provide accurate information
• Record all customer interactions, transactions, and complaints accurately in the CRM system
• Identify and escalate high-priority or complex issues to the appropriate teams or supervisors
• Adhere to communication protocols, quality standards, and company policies
• Process orders, forms, applications, and service requests efficiently
• Collaborate with internal teams such as sales, logistics, and technical support to deliver

a seamless customer experience

• Meet individual and team performance targets, including quality and productivity metrics
• Provide constructive feedback to improve customer service processes and efficiency

Preferred candidate profile

• Proven experience in a customer service role (voice and blended processes)
• Excellent verbal and written communication skills
• Strong problem-solving abilities with a proactive approach
• Proficiency in CRM systems and customer service tools
• Good typing speed and accuracy for chat/email interactions
• High level of empathy, patience, and professionalism
• Ability to work efficiently in a fast-paced, team-oriented environment
• Basic computer literacy with working knowledge of MS Office (Excel, Word, Outlook)
• Strong time management and organizational skills.

Good-to-Have Skills

• Strong customer handling capabilities
• Advanced proficiency in CRM systems and customer support tools

Thanks & Regards,

Mythri HR Analyst

Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA.

Call @ 08067432406 || Whatsapp @6363520117

mythri.a@blackwhite.in | www.blackwhite.in www.blackwhite.in