International Customer Service Advisor

Job Description

Role : International Customer Service Advisor Experience : Fresher to 7 years of experience into International Voice Process Location : Bangalore Shift : Night Shift Salary : For Freshers : 25K CTC 6 Months of experience : up to 28K CTC 7 Months to 3 years : Up to 40K CTC 5 years to 7 years : Up to 60K CTC Education : HSC / Graduation Notice : Immediate Detailed JD Overall, Purpose of Job • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Job Type: Full-time Pay: Up to ₹400,000.00 per year Benefits: Provident Fund Schedule: Monday to Friday Night shift US shift Weekend availability Experience: International Voice process: 1 year (Required) Shift availability: Night Shift (Required) Work Location: In person