International Customer Service Advisor

0 years

2 - 4 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: International Customer Support Executive (Voice Process)

Location: Mohali
Process: International Voice Support
Shift: Rotational (24/7)
Working Days: 5 / 5.5 Days (As per process)

Job Responsibilities:

  • Handle inbound/outbound calls from international customers professionally
  • Resolve customer queries related to billing, services, or technical support
  • Provide accurate information and ensure first-call resolution
  • Maintain high customer satisfaction and quality standards
  • Document interactions and update customer records in CRM systems
  • Follow company policies, compliance, and call-handling guidelines

Eligibility Criteria:

  • Graduate / Undergraduate (as per process requirement)
  • Minimum 0–1 year experience in International Voice Process (Freshers may apply if eligible)
  • Excellent verbal communication skills in English
  • Willingness to work in rotational/night shifts
  • Customer-focused attitude with good problem-solving skills

What We Offer:

  • Competitive salary package
  • Performance-based incentives
  • Cab facility (as per company policy)
  • Professional work environment
  • Career growth opportunities in a global process

For more details:

HR Divya: +91 79 7368 7126

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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