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International Customer Care Executive- us healthcare

International Customer Care Executive- us healthcare

Glorious Hr Services

1 - 6 years

|

3 - 5 Lacs

bengaluru karnataka india

Posted:6 hours ago| Platform: Foundit logo

Apply

Skills Required

crm problem-solving skills customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

:

Handle inbound/outbound calls, emails, or chat support for customer queries and concerns.
Provide accurate information regarding products, services, orders, or billing.
Resolve customer complaints effectively and escalate complex issues when necessary.
Maintain a high level of professionalism and empathy during all customer interactions.
Record customer interactions, issues, and resolutions accurately in the CRM system.
Meet performance metrics including call handling time, quality, and customer satisfaction.
Follow company procedures, policies, and service standards.

Required Skills & Qualifications

:

Excellent communication skills in English (and/or regional language as required).
Basic computer proficiency and familiarity with MS Office or CRM tools.
Customer-first attitude with good listening and problem-solving skills.
Ability to multitask and work under pressure.
Flexible to work in shifts, including weekends or holidays if required.

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Glorious Hr Services

IT Services and IT Consulting

Ajmer Rajasthan

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