Posted:1 day ago|
Platform:
On-site
Full Time
Hiring for International Chat Support
Location - Chandigarh
Shifts - Rotational / 5 days working.
Nights shifts with cabs facility
Freshers Graduates can apply
Job Responsibilty -
● Respond to customer inquiries and resolve issues promptly through live chat platforms for customers across the globe.
Connect with appropriate departments to provide quick resolution to customers i.e warehouse or stock control team etc.
● Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
● Effectively manage multiple chats simultaneously while maintaining a high level of customer satisfaction
● Handle complaints, provide appropriate resolutions within the time limits, and follow up to ensure closure
● Keep records of customer interactions, process customer accounts, and file documents
● Escalate complex issues to relevant teams when necessary
Job Types: Full-time, Permanent
Pay: ₹22,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
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