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International Voice Process Executive BCForward

3.0 - 8.0 years

3 - 8 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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Role & responsibilities Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. Experience working and delivering under strict timeline. Should have neutral accent Excellent communication skills (verbal and written). An ability to handle sensitive and confidential information. Agile and flexible with work schedule. Experience working and navigation on multiple systems/tools. Logical and analytical thought process. Willing to work in any US shift (EST/CST/MST/PST). Willing to work in rotational shifts and rotations week off as and when required Preferred candidate profile Excellent communication skills (verbal and written). An ability to handle sensitive and confidential information. Interview process Versant, CD and OPS Interview Versant Threshold : 58 and above only Shift Timing 06.30pm onwards to 06.30 am,9 hours working including weekends. Rotational off. Perks and benefits Willing to work in any US shift (EST/CST/MST/PST). Willing to work in rotational shifts and rotations week off as and when required

Posted 1 week ago

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International Voice and Chat Kolkata : Grads : Apply Now Outpace Consulting Services

1.0 - 4.0 years

3 - 6 Lacs

Kolkata

Work from Office

Hiring for Leading ITES Company In Kolkata for Customer Support. Interested candidates may apply through Naukri. We shall call back the relevant profiles. Key Highlights: 1: Graduate/UG wit Min 1 Year International BPO Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs ( Night Shift Allowance ) 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Virtual Interviews Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Posted 1 week ago

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International Customer Voice Professional BCForward

1.0 - 6.0 years

1 - 6 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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Roles Handle inbound/outbound international voice calls for customer support. Address and resolve customer queries efficiently and professionally. Follow communication protocols and quality standards. Maintain call logs and update CRM systems accurately. Work in night shifts or rotational shifts as per international time zones. Rotational night shift Tele sales.

Posted 1 week ago

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International Customer Voice BCForward

1.0 - 6.0 years

1 - 6 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Provide customer support through international voice calls. Address technical or service-related issues in a timely manner. Maintain customer satisfaction by following standard procedures and service protocols. Work closely with teams to escalate unresolved issues. Flexibility to work in international time zones.

Posted 1 week ago

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International VOICE Movate Technologies

0.0 - 1.0 years

0 - 1 Lacs

Chennai, Tamil Nadu, India

On-site

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Assisting the US customers through answering Inbound calls. Should be capable of handlining international calls. Should be hands on Experience in handling international calls. Must be flexible to work in rotational night shift. Required Skills & Desired Skills : Excellent Communication Skills both in Verbal and written communication. Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Posted 3 weeks ago

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