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1.0 - 6.0 years
3 - 4 Lacs
Gurugram
Work from Office
UK Telecom Captive Unit hiring for International Chat Process. We are hiring Any Graduate/ Undergraduate with 12 months of Int. Chat experience. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal and written communication skills. The candidate must be staying or ready to relocate to Delhi/NCR. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of UK customers via Chat primarily. Desired Candidate Profile Any Graduate/ UG/BTech+ 12 Months Int. Chat exp. Undergraduate+ 12 Months Int. Chat exp. Perks and Benefits The maximum salary will go up to 6 LPA With In hand salary - upto 33k + 4k Inc. +Both side Cabs Location - Gurgaon If you are meeting the above requirements. Then please please call our recruiter. Click on Apply NOW Tab Contact 9289724868 Only Dm Whats app
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Pune, Mumbai (All Areas)
Work from Office
Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L2 Support over call(international) JD: Must have Experience: 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional : Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems. ++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support. Strong technical Background with Excellent Communication Skills.
Posted 1 month ago
1.0 - 5.0 years
4 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO/Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
0.0 - 5.0 years
2 - 6 Lacs
Pune
Work from Office
Greetings from KVC CONSULTANTS LTD HIRING FOR LEADING ITES MNCs - INTERNATIONAL Non-Voice / Blended in Pune Location. Job Description: NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS FRESHERS ALSO ELIGIBLE NEED MINIMUM 6 MONTHS OF EXPERIENCE International Voice/ Non -Voice Process( Viman Nagar ) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 3.10LPA 5 DAYS WORKING- 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Non -Voice Process( Viman Nagar ) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.5LPA 5 DAYS WORKING- 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Blended Process( Viman Nagar ) NEED EXCELLENT COMMUNICATION ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 5.5 LPA 5 DAYS WORKING 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Voice Process( Viman Nagar ) NEED EXCELLENT COMMUNICATION ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 6.25 LPA 5 DAYS WORKING 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Non -Voice Process (CHAT) (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING 2 WEEK OFFS BOTH WAY CAB AVAILABLE ROTATIONAL SHIFTS International Voice Process (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.9 LPA to Rs 6 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS International backend Process cum Customer support (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS ROLES AND RESPONSIBILITIES Customer Interaction: Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Schedule your interview kindly call or drop your resume on the given numbers HR Vanshika 9628373762 HR DIVYA 9821182650 HR Areesha 9628373763 HR SIYA 7565006262 HR Yagyanshi 9821182648 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING
Posted 1 month ago
0.0 - 5.0 years
1 - 4 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Openings for voice and non voice process Domestic and international company Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 40000 Need Good English speaking Call HR salma 8097951198
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Bengaluru, Mumbai (All Areas)
Work from Office
Job Description: Please find the detailed job description attached for your reference. Job Description: Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Freshers acceptable Personal Attributes • Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail Mode of Work(WFH or WFO) - WFO Location – MDC7 Shift Timing – Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Gurgaon/Gurugram, Delhi / NCR
Work from Office
Gurugram location - Walk in interviews International Voice process Graduate fresher or under graduate with 6 months bpo experianced 5 Days working Rotational Shift Rotational off Both side cab Call/ Drop cv on 8826770027 Shivam, 7428370506 - Ritu Perks and benefits Both side cab or one side
Posted 1 month ago
1.0 - 6.0 years
4 - 5 Lacs
Ahmedabad
Remote
International voice International BPO Cross border customer support Voice process
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Hyderabad/Secunderabad
Work from Office
Greetings From Scorelabs Inc ! We are Hiring Customer Support Executive ! Email and Chat Process Rotational Shifts Rotational Week Offs 6 days working CTC - 28K Max Pls call to Lavanya - 8464822386 Required Candidate profile 1 year exp in chat / email process mandatory Work @ Begumpet for Domestic & International For Hi Tech City English / Telugu / Hindi required Perks and benefits Plus other benefits as applicable Two way cab
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Warm Greetings from Rivera Manpower Services, Contact, Ananya - 8884496986 Rivera Manpower Services Hiring: International Voice Customer Service Process: Insurance | CTC Up to 5.75 LPA | Immediate Joiners Location: Bangalore Shift: US Rotational Shifts Work Mode: Work from Office Joiners: Immediate Joiners Only Job Type: Full-Time Job Description: We are hiring for Insurance Customer Service Executives for an International Voice Process with one of the leading global service providers. This is a voice-based customer support role for experienced professionals with excellent communication skills and the ability to handle queries in a high-paced environment. Eligibility Criteria: Education: Graduate / Undergraduate Experience: Minimum 1 year of international voice process experience (mandatory) Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Willingness to work in US rotational shifts Immediate joiners only Role & Responsibilities: Handle inbound/outbound international customer calls Resolve queries efficiently and ensure customer satisfaction Adhere to SLA, quality, and compliance standards Update CRM systems with accurate interaction records Collaborate with internal teams for escalations and solutions Call to Apply / Book Your Interview Slot: Ananya - 8884496986 (Whatsapp the cv if number is busy) Grab this opportunity to work with a global brand and grow your career in international customer service!
Posted 1 month ago
1.0 - 2.0 years
1 - 3 Lacs
Gandhinagar, Ahmedabad
Work from Office
(Zero sales, Pure service) We are hiring AR caller & Dental voice process #Shift: US Shift #salary: Upto 30k CTC #location: Ahmedabad (Cab Facility both side) working days: 5 days Fluent English Required Fresher & Experience both can apply
Posted 1 month ago
0.0 - 5.0 years
3 - 4 Lacs
Hyderabad
Work from Office
Position : Account Strategist (International Sales) Job Location : Hitech City , Hyderabad Exp : 1+ yrs in International Voice CTC : 3-4.5 LPA + Incentives Shifts : Night shifts with Pick & Drop facility Notice Period : 0-15 days Note : Excellent English Communication skills required Job Description: Outbound Sales Create sales strategies that can drive higher revenues Pipeline Management Negotiation Objection-Handling Time Management and Planning Exceptional written & verbal communication skills. Agility. Ability to multitask & Collaborate. Customer centricity. Objection Handling. Stakeholder Management. International voice process experience required. . If Interested , share updated resume on neeta.yadav@adecco.com or can reach on 6364920546 .
Posted 1 month ago
1.0 - 4.0 years
3 - 4 Lacs
Hyderabad, Bengaluru
Work from Office
Greetings From Scorelabs ! Work in Voice and BO process or in blended process Document the workflow with a typing speed of at least 30/WPM. As a Customer Service Associate, You Have 1 Year Of Exp Required In Any International Non Voice Required Candidate profile Graduate/Post Graduate Should possess effective and excellent communication skills (Verbal & Written) Willing to work in Rotational Shifts, Night Shifts Hr Suvarna - 9502739374
Posted 1 month ago
0.0 - 2.0 years
2 - 3 Lacs
Ahmedabad
Work from Office
Location- Ahmedabad Shift Timing: US Shift (Night Shift) Facilities - Cab Facilities 5 days’ work week Saturday and Sunday are fixed off Freshers & Experienced both can apply
Posted 1 month ago
1.0 - 6.0 years
4 - 9 Lacs
Noida, New Delhi, Gurugram
Work from Office
Min 1 years experience into customer service (Voice) Graduate/ Under Grad Up to 9lpa 5 days working/US shifts Both side cabs Location- Gurugram contact n ping me on:8448760516 sonam.imaginators@gmail.com
Posted 1 month ago
0.0 years
2 - 3 Lacs
Gurugram
Work from Office
We are hiring for International Process - Voice/Blended Grad fresher can apply Sal upto 3.35 LPA(21k in hand) NO Btech Rotational Shifts Rotational Offs 5 days working Loc- Gurgaon If interested Call/Whatsapp Ananya@9810352113 Priyanshu@9810359160 Perks and benefits Cabs / cab allowances Variables upto 2.5k
Posted 1 month ago
1.0 - 4.0 years
1 - 4 Lacs
Noida
Work from Office
Customer Service (Noida) 1+ year exp in International Voice Package upto upto 31k (in hand) Depends upon the profile 5.5 Days Shift Day Shift Call: 7678576452
Posted 1 month ago
3.0 - 8.0 years
4 - 9 Lacs
Pune, Mumbai (All Areas)
Work from Office
Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L2 Support over call(international) JD: Must have Experience: 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subjectteams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional : Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems. ++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support. Strong technical Background with Excellent Communication Skills.
Posted 1 month ago
0.0 - 5.0 years
3 - 4 Lacs
Gurugram
Work from Office
Hi We are hiring for International blended process Grad with 1 yr customer service exp can apply No btech Salary upto 4.25 LPA (28k in hand) 24*7 shifts 5 days working 2 Roster off If interested Call/Whatsapp Ananya@9810352113 Priyanshu@9810359160 Required Candidate profile Candidate should have good communication skills Candidate should be comfortable with night shifts Perks and benefits Cab allowances upto 4k Variables upto 2.5k
Posted 1 month ago
0.0 - 2.0 years
1 - 3 Lacs
Thane, Navi Mumbai
Work from Office
Handle calls/chats/emails to resolve customer queries Provide accurate service info Ensure timely and professional support Maintain records and follow processes Handle inbound customer interactions via phone Qualification: 12th Pass / Any Graduate Required Candidate profile Rotational Shift (Night) One Way Cab facility Contact No. 9303800850
Posted 1 month ago
1.0 - 6.0 years
2 - 5 Lacs
Noida
Work from Office
For quick responses watsapp cv to HR Mamta @9903044494 Hiring candidates having exp in International Mix clls like - Lufthansa , Qatar , British , Turkish Min 2 yr relevant exp req Telephonic Selection Salary upto 50k Location Noida Required Candidate profile Must hv worked on mix international calls - Lufthansa , Qatar , British , Turkish Immediate joiners prefered Telephonic Selection
Posted 1 month ago
0.0 years
2 - 3 Lacs
Gurugram
Work from Office
Hiring for Voice/Blended process Graduate Fresher Sal upto 3.35 LPA Loc- Gurgaon 5 days working 24*7 shifts 2 Roster offs Call/whatsapp Divya- 9910810424 Shradha-9810359155 Vishu-9810359162 Alok-9810964095 Required Candidate profile Candidates should be ok with the night shifts. Candidates should have a good communication skills. Perks and benefits Variables Cab allowances upto 4k Both side cabs
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Gurugram
Work from Office
Hiring for International Blended process Graduate with 1 yr of exp can apply Btech/B.E. not eligible Salary upto 4.25 LPA 5 days working Rotational offs/shifts Loc- Gurgaon Divya- 9910810424 Shradha-9810359155 Vishu-9810359162 Alok-9810964095 Required Candidate profile Candidates should be ok with the night shifts. Candidates should have a good communication skills. Perks and benefits Both side cabs Cab allowance Variables upto 2500
Posted 1 month ago
0.0 - 1.0 years
1 - 3 Lacs
New Delhi, Gurugram
Work from Office
Gurgaon-based company is hiring for us collection profile. Any grad or undergrad. with excellent comms With 6 months of international voice exp. Salary upto- 31k ctc + incentives Working day-5 Shift-Rotational Call or whatsapp- HR Nainy - 9354475254 Perks and benefits Incentives + both side cabs + two week offs
Posted 1 month ago
0.0 - 3.0 years
1 - 3 Lacs
Noida
Work from Office
1 Years+ Exp. in International Voice Process Graduate Budget - Upto 3 LPA 5.5 Days/Rotational Shifts/No Cabs (Excellent Communications Skills required) Rashi- 9027310680 or rashibimaginators@gmail.com
Posted 1 month ago
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