International Call Center(Voice)-Quality Auditing-Immediate Openings

4 - 9 years

4 - 9 Lacs

Posted:12 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Greetings!!

Immediate openings for Quality analyst-Int voice process

  • Graduate required with International Customer Service experience

  • A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements.

  • QA on papers with 1-2 years experience would be preferred

  • Have Good Interpersonal and Coaching Skills

  • Expertise in CSAT/NPS Analysis, RCA and BQM.

  • Proficiency in Excel is mandate (PPT knowledge would be advantage)

  • Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage.

Interested Candidates can share your resume to - [HIDDEN TEXT]

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