Urgent Hiring for International Voice Process. Company: Sagility India Ltd. Location:Hi-tech City, Hyderabad Open Positions: 250 Work mode: Work from office. Job Description: We are hiring for the position of Trainee Process Consultant for our International Voice Process in the US Healthcare sector. As a Trainee Process Consultant, you will be responsible for processing claims, handling customer inquiries, and ensuring customer satisfaction through timely and accurate resolutions. Key Responsibilities: - Process claims according to established guidelines and procedures. - Maintain customer satisfaction ratings by adhering to client SLAs. - Utilize company policies to resolve customer issues efficiently. - Input and update customer records in the company platform. - Ensure quick and accurate decision-making to resolve customer queries. Eligibility Criteria: - Freshers only (Graduates: BCom, BSC, BBA, BPharma (Only Non Tech Graduates - 2022, 2023 & 2024 passouts) - BE/B.Tech's, Postgraduates, Diploma holders are not eligible for this position. Shifts: Candidate should be flexible with any given shifts. Working Days: Five days working (Saturday & Sunday fixed week offs) Transportation: Two Way Cab provided Note: Candidates are required to bring their original ID proof and updated resume for the interview. Walkin for Interview Mon to Fri - 10:00 AM to 3:00 PM Venue: Sagility India Pvt Ltd. Purva Summit - 3rd Floor Survey No. 8, Hitech city Phase II White field road Landmark: Opp Tech Mahindra, Kondapur Hyderabad-500084 Interview Rounds: 1. HR round 2. Online test 3. VnA Round 4. Operations Manager Round Contact Details: (Available time : Mon to Fri 10:30 AM to 6:30 PM) 9148680209 [HIDDEN TEXT] [HIDDEN TEXT] [HIDDEN TEXT] [HIDDEN TEXT] Don't miss this opportunity to kickstart your career in the dynamic field of US Healthcare. Join us at Sagility and grow with us! Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: B.Com in Any Specialization, B.Sc in Any Specialization, B.A in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.Pharma in Any Specialization Key Skills
Position Summary We are looking for immediate joiners (VOICE PROCESS) 200 Vacancies The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim. Roles and Responsibilities Understand the basic professional standards and established procedures, policies before taking action and making decisions Processing claims and handling calls, as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters Assume responsibility for work and coordinating efforts Meeting assigned productivity goals. Adhere to attendance and punctuality norms Acquiring knowledge and skills of related areas of the process Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Preferred candidate profile Graduate / Undergraduate are eligible to apply. Candidates with min 0-1 years of work experience in international voice process Perks and benefits Two way cab facility (within transport boundary) Five days working, Saturday and Sunday fixed off PF and Health Insurance Facility Interested Candidates kindly reach out to the below mentioned Talent Acquisition team members. Sai Kiran- 9944277809 [HIDDEN TEXT] Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required
Dear All, Greetings from Sagility!! Job Title: Assistant Manager Level/Salary Range: UJ3 Location: Hyderabad Working Hours/Days: 9 Hours/5 Days a Week (Rotational Night Shifts) Reporting To: Manager Company: Sagility Health Key Responsibilities: Lead and supervise a team of customer service representatives. Ensure service quality and performance standards are met. Monitor daily operations, including call volume, SLAs, and KPIs. Conduct team meetings, performance reviews, coaching, and feedback. Perform quality assurance checks and resolve escalated customer issues. Develop and deliver training programs for new hires and ongoing development. Prepare performance reports and use analytics for decision-making. Collaborate with departments (HR, IT, Sales) for seamless operations. Qualifications: Bachelor's degree required. Minimum 7 years of contact center experience, with at least 2 years in an Assistant Manager role. Must have experience in international voice. Strong leadership, communication, and problem-solving skills. Proficiency in contact center software and CRM systems. Knowledge of operational metrics (SL/AHT/FCR, etc.). Ability to manage multiple priorities under pressure. Additional Requirements: Flexibility to work in shifts, including evenings, weekends, and holidays. Strong commitment to customer service and continuous improvement. Why Join Us Be part of a dynamic and growing team at Sagility. Opportunities for leadership development. Engage in impactful work shaping the future of our services. Interested Applicants can share CV [HIDDEN TEXT] Regards, Rani Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate
Looking for experienced folks from Member or group enrollment process . Job Title: Assistant manager Enrollment & Claims Adjudication (US Healthcare) Experience: 6-10 years Qualification: Bachelors degree Shift: Night shift Transportation: Pick up and drop would be provided Job Summary: The Assistant manager - Enrollment and Claims Adjudication will oversee a team of healthcare professionals responsible for processing member enrollments and adjudicating claims in compliance with US healthcare regulations, client-specific guidelines, and quality standards. The role ensures efficient workflow, team performance, process improvement, and client satisfaction. Key Responsibilities: Team Management & Leadership: Lead, mentor, and manage a team handling enrollment and claims adjudication processes. Monitor team productivity, quality, and adherence to service level agreements (SLAs). Provide training, coaching, and development opportunities to team members. Conduct regular team meetings, performance reviews, and provide constructive feedback. Resolve escalations and complex issues promptly and professionally. Enrollment Management: Oversee new member enrollment, renewals, terminations, and updates in healthcare plans. Ensure data accuracy for member eligibility, coverage, and benefits. Collaborate with clients and internal teams to resolve enrollment discrepancies or queries. Claims Adjudication Oversight: Supervise the processing of healthcare claims ensuring accuracy and compliance with policies, provider contracts, and regulatory guidelines (HIPAA, CMS, etc.). Ensure proper review of claims for eligibility, benefits coverage, coding, and payments. Monitor claim denials and implement corrective action plans to reduce errors and rework. Process & Compliance: Ensure compliance with US healthcare regulations, privacy laws (HIPAA), and client-specific guidelines. Identify process improvement opportunities and work with quality teams to implement best practices. Prepare and analyze reports related to team performance, quality audits, and operational metrics. Liaise with clients and stakeholders for updates, process changes, or reporting needs. Required Skills and Qualifications: Bachelors degree or equivalent work experience in healthcare operations. Minimum 6-10 years of experience in US healthcare processes, with 1-2 years in a team leader in Enrollment and claims Strong knowledge of US healthcare insurance, including enrollment, eligibility, claims processing, and adjudication rules. Familiarity with CMS, Medicaid, Medicare, ACA, and HIPAA regulations. Proficient in claims platforms Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills. Ability to multitask and work under pressure. Interested folks can share your updated cv to : [HIDDEN TEXT] or Whats app your cv to : 9949217482 Role: Assistant Manager Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate
Mega Walk-in Drive For Freshers - Non - Voice Process Coimbatore( Monday- Friday Only ) Position: Trainee Process Consultant International Non-Voice Process Roles and Responsibilities: Understand the basic professional standards and established procedures, policies before taking action and making decisions. Processing claims as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters. Education & Experience: Graduation is mandatory 2022/2023/2024 passed Arts & Science graduates Only. 10+2+3(15 years) of education is mandatory. BEB Tech & Post graduates& Diploma are Not eligible. Desired Skills and Abilities : Good Oral and Written Communication Skill in English Good Typing Skills & Basic computer Navigation Skills Should be flexible to work in shifts. Interested candidates directly come to the below mentioned address. candidates must be in formal attire. Bring educational documents and ID Proofs. Note: *** Rotational shift*** Role: Non Voice - Other Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: B.B.A/ B.M.S in Any Specialization, B.Sc in Any Specialization, B.A in Any Specialization, BCA in Any Specialization, B.Com in Any Specialization
Looking for AGM business excellence for Sagility health Hyderabad Preferably from US Healthcare industry in RCM Should have Good exposure to Revenue cycle management. Job tittle : AGM Process excellence Reporting to : GM Process excellence Location : Hyderabad Working Hours/ Days : 5 Days Shift : 4 PM 1 Midnight Team Size : Individual contributor (IC) Desired skills and qualification : Must possess a Graduate degree. Certified Six Sigma Black Belt from reputed institutes/companies like ASQ, ISI, GE, Genpact or similar: with minimum 6 years of experience in the role of Quality at various levels. PMP or Prince2 or similar Project Management certification would be desirable ISO 9001, COPC certifications / experience would be desirable Desired Experience : Around 10 to 15 years, with approx. 8+ years of BPO experience Prior experience in US healthcare BPO (Provider) is necessary Experience/Exposure with the latest automation tools would be an added advantage Objective and responsibility : Strategic Thinking : Process Re-engineering Stakeholder Management : Client relationships Margin Optimization : Continuous Improvement The responsibilities include, but not limited to, the following: Facilitate cross-functional teams to identify and implement process improvements that enhance productivity, reduce waste, and improve quality across the business unit. Develop and monitor key performance indicators (KPIs) to track the effectiveness of improvement initiatives and identify areas for further enhancement. Facilitate Kaizen, Lean, or Six Sigma workshops to drive a culture of continuous improvement and empower employees to contribute to efficiency efforts. Collaborate with department heads and management to align improvement projects with strategic goals Design and implement standard operating procedures (SOPs) and best practices to ensure consistency and sustainability of improvement efforts. Analyse complex data sets to identify trends, root causes of inefficiencies, and opportunities for cost reduction. Interested folks can please share your updated resume on : [HIDDEN TEXT] or share your update Cv whats app to : 8309217838 Role: Process Excellence / Six Sigma Manager Industry Type: BPM / BPO Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate
Greetings from Sagility . Sagility has huge openings for BDS/ MDS graduates in US healthcare organization Job Description: Interpret all types of Medical records CPT & ICD 9 & 10 Coding Interpret medical necessity in contrast to clinical policies / guidelines Interpret medical data and provide accurate clinical review Identify Cost Savings within Medical Claims Itemized bill review (IBR) for Institutional claims Qualification & Skills: BDS/ MDS Graduation with Internship Interested Candidates can share the CV's to Yuva Indira. K @ 7200012804/ Share their CV's through mail [HIDDEN TEXT]. Role: Non Voice - Other Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: BDS in Dentistry PG: MDS in Dentistry
Greetings!! Immediate openings for Quality analyst-Int voice process Job Description: Graduate required with International Customer Service experience A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements. QA on papers with 1-2 years experience would be preferred Have Good Interpersonal and Coaching Skills Expertise in CSAT/NPS Analysis, RCA and BQM. Proficiency in Excel is mandate (PPT knowledge would be advantage) Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage. Interested Candidates can share your resume to - [HIDDEN TEXT] Role: Operations - Other Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate
Greetings!!!! Required Excellent knowledge and experience in AR Calling, Hospital billing. Experience : Minimum 4+years Experience in AR Calling(Hospital billing) required Excellent English Communication Interpersonal Skills Sound Knowledge about Hospital billing Willing to Work from Office 5 days working in a week Immediate Joiners are Required. Interested candidates can share your resume to [HIDDEN TEXT] Role: Subject Matter Expert Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate
Dear, we have openings for Automation Testing with UI Path experience, Experience: 5 to 7+ Yrs Notice Period: only Immediate to 15 days who can join by 31st April. Location: Hyderabad Work Mode: Hybrid Shift time: 2 PM to 11 PM Job Description Education: Graduate or a bachelor's degree in computer software engineering, computer science, mathematics, or any other equivalent degree. Experience: 5 - 7 Years Roles & Responsibilities: Lead complex technical projects, making strategic technical decisions. Provide advanced technical guidance and mentorship. Oversee the technical aspects of multiple projects. Collaborate with other senior leaders to define technical strategy. Influence architectural decisions at an organizational level. Mandatory Skills: Excellent communication skills, both written and verbal. Proficient in one or more programming languages. Software development life cycle knowledge. Debugging and troubleshooting skills. Understanding of algorithms and data structures. Ability to work with diverse cross-functional teams. Ability to create and maintain documentation for code,processes, and system architecture. Extensive experience in leading complex projects. Strategic planning and decision-making skills. Collaboration and team-building skills. Expertise in software architecture. Strong understanding of UI Path tool and RPA tools, as well as desktop tool automation. Preferred Skills: Hands-on experience with front-end or back-end frameworks. Knowledge of software architecture principles. Experience with database systems (e.g., SQL). Familiarity with software testing principles. Interest in application support or testing methodologies. Experience with agile methodologies. Knowledge of software design patterns. Experience with large-scale system design. In-depth knowledge of emerging technologies. Strong problem-solving and critical-thinking abilities. Mentorship and coaching abilities. Thanks & Regards, Shaik Thanveer Ahamed [HIDDEN TEXT] Role: Automation Test Engineer Industry Type: BPM / BPO Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: Any Graduate
Position Summary The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim. Roles and Responsibilities Understand the basic professional standards and established procedures, policies before taking action and making decisions Processing claims and handling calls, as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters Assume responsibility for work and coordinating efforts Meeting assigned productivity goals. Adhere to attendance and punctuality norms Acquiring knowledge and skills of related areas of the process Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Preferred candidate profile We are looking for immediate joiners Graduate / Undergraduate are eligible to apply. Candidates with min 1-2 years of work experience in International Voice Process is Mandatory. Perks and benefits Two way cab facility (within transport boundary) Five days working, Saturday and Sunday fixed off PF and Health Insurance Facility Interested Candidates kindly reach out to the below mentioned Talent Acquisition team members. Sai Kiran- 9944277809 Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required
Job Description Seeking a skilled Data Scientist with expertise in Natural Language Processing (NLP), Large Language Models (LLMs), Python, and AWS to develop, deploy, and optimize machine learning models for processing large-scale textual data. Skills: 1. Minimum 3+ years of relevant work experience with a proven track record of designing, developing and deploying analytics solutions in commercial setting 2. Proficiency in Python & SQL (must) - 3+ yrs 3. Knowledge of various modelling algorithms e.g. Regression and Classification, Time Series Models 4. Strong in Machine Learning, NLP & Computer Vision Mandatory Skills: 5. Natural Language Processing (NLP) 6. LLM 7. AWS
Role Overview: Sagility is a technology-enabled, pure-play healthcare focused solutions and services provider that supports US-based payers, providers, and their partners to deliver best-in class operations, enhance the member and provider experience, and improve the quality of care all while delivering cost effective healthcare financial and clinical outcomes. We recently bolstered our GenAI team with the acquisition of Seattle based BirchAI a healthcare technology company offering cloud-based, GenAI call technology built by experts in transformer-based natural language processing. As a Product Manager in the GenAI team you will be part of this industry leading team designing products that change the way the business of healthcare works. You will bring an innovative mindset and manage the full lifecycle of a product, from conception to release. This role offers opportunities to expand your influence and expertise in a high-growth area with direct visibility to Sagility Leadership. Key Responsibilities: Drive the product life cycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch of Gen AI products. Conduct voice of customer interviews, competitor analysis and market research on a regular basis to bring innovations and enhancements to the platform. Conduct product demos to showcase solutions to customers. Collaborate closely with engineering, operations, marketing, and sales teams in the development, QA, and release of products, and balance resources to ensure success for the entire organization Create prototypes and lead design sessions for healthcare GenAI solution definition. Document the high-level use cases and training documents for internal stakeholder trainings Plan features for upcoming release cycles, considering client deliverables and roadmap features, coordinate with engineers and QA teams to ensure effective sprints and timely delivery. Stay up to date with industry developments, emerging technologies (particularly AI and healthcare), and regulatory requirements to inform product strategy and roadmap. Hands on experience in driving RPA, ML, Analytics, GenAI products would be a plus Experience: Experience: 5-8 years with at least 3+ years proven experience in product management role in B2B Experience in tools like Figma, Balsamiq, Sketch is required. Prior experience in top-tier product management roles in GenAI preferred Skills and Competencies: Technical Skills: Prior experience in a technical role is preferred Research & Coding: While the role does not require coding or research, high level familiarity with Software Development, GenAI architectures, Cloud architectures is required Passion for AI: Either with experience in the space or self-driven learning in areas such as LLM development, application to audio and document workflows Deployment Experience: Experience in deploying and scaling AI models in production with real-time processing needs is a plus. Analytical Skills: Strong in error analysis and model debugging for speech and language models.