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International Call Center(Voice)-Quality Auditing-Immediate Openings Sagility India Private limited

4.0 - 9.0 years

4 - 9 Lacs

Bengaluru, Karnataka, India

On-site

Greetings!! Immediate openings for Quality analyst-Int voice process Job Description: Graduate required with International Customer Service experience A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements. QA on papers with 1-2 years experience would be preferred Have Good Interpersonal and Coaching Skills Expertise in CSAT/NPS Analysis, RCA and BQM. Proficiency in Excel is mandate (PPT knowledge would be advantage) Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage. Interested Candidates can shar...

Posted 2 months ago

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