International Amazon Customer Support

Job Description

Job Title: Customer Support Executive – Amazon (Sales-Oriented) Work Schedule: 5 Days Working Location: Sector 18, Gurgaon Eligibility Criteria: Education: Graduates – Fresher or Experienced Undergraduates – Minimum 1 year of relevant international voice experience Salary: ₹27,000 CTC – For fresh graduates ₹30,000 CTC – For candidates with prior international voice experience Key Responsibilities: Handle inbound and outbound calls for Amazon’s international customers Assist users with order status, returns, refunds, and account issues Upsell & cross-sell Amazon services and products (Prime, gift cards, etc.) Promote customer loyalty through smart product recommendations Meet daily sales conversion and customer satisfaction targets Document customer interactions accurately in CRM systems Resolve queries within defined SLAs and ensure first-call resolution Identify sales opportunities during support interactions Maintain high service standards and follow Amazon’s compliance protocols Preferred Skills: Excellent communication skills in English (verbal and written) Strong persuasion and interpersonal skills Ability to work under pressure and achieve sales KPIs Quick learner with good product knowledge retention Comfortable with rotational shifts and weekend working (as per schedule) Perks & Benefits: Incentives based on sales performance On-the-spot awards & monthly recognition programs Cab facility (as per shift) Career growth within Amazon partner network Job Types: Full-time, Permanent, Fresher Pay: Up to ₹30,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Monday to Friday Supplemental Pay: Commission pay Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Application Question(s): How much do you rate your English Communication Skill out of 10? What's your total experience in Voice Related roles What's your current in-hand salary? Are you ok with sales roles with Higher Incentives ? Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Location: Gurgaon, Haryana (Preferred) Work Location: In person Speak with the employer +91 7836095291