Intern, CRM

Cvent

1 - 3 years

0 Lacs

gurugram

Posted:3 weeks ago| Platform:

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Skills Required

cloud computing hospitality rdbms business analysis technical writing workflow data visualization monitoring sql crm

Work Mode

Work from Office

Job Type

Internship

Job Description

The person will be required to manage Cvent s Salesforce.com platform which includes Sales Cloud,
Service Cloud, DocuSign and other Third Party Apps implemented on Salesforce platform and used by Cvent in various process.
Manage ongoing Support Requests of user base (2300+ Sales Cloud and Service Cloud users).
Display strong Salesforce skills, and leverage those to complete everyday tasks and deliver on all the responsibilities.
Implementation of security and sharing rules at object, field, and record level for different users at
different levels of organization as well as creating various profiles and configured the permissions based on the organizational hierarchy.
Develop fields, objects, validation rules, workflow rules, approval processes to address and improve new and existing business needs; when appropriate, develop in test environment and promote into production.
Troubleshoot issues with Salesforce and work closely with different teams to fix the issues.
Communicate with business at all levels, run successful meetings and prepare detailed notes.
Review, analyze, and create detailed documentation of use cases, business processes along with users needs including release notes, workflow, data, functions, design aspects and steps required to develop or modify processes or systems.
Define configuration specifications and business analysis requirements.
Analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value
to the clients.

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