Overview:
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we re transforming the meetings and events industry through innovative technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
About the Role:
As a CRM Intern in IT Corporate Systems department, you shall be responsible for providing support to the Salesforce user base of 2300+ people globally. Incumbent will be directly responsible for managing Salesforce.com platform (Sales Service Cloud) along with all other Third Party Applications installed/implemented on Salesforce platform
In This Role, You Will:
The person will be required to manage Cvent s Salesforce.com platform which includes Sales Cloud,
Service Cloud, DocuSign and other Third Party Apps implemented on Salesforce platform and used by Cvent in various process. Manage ongoing Support Requests of user base (2300+ Sales Cloud and Service Cloud users). Display strong Salesforce skills, and leverage those to complete everyday tasks and deliver on all the responsibilities. Implementation of security and sharing rules at object, field, and record level for different users at different levels of organization as well as creating various profiles and configured the permissions based on the organizational hierarchy. Develop fields, objects, validation rules, workflow rules, approval processes to address and improve new and existing business needs; when appropriate, develop in test environment and promote into production. Troubleshoot issues with Salesforce and work closely with different teams to fix the issues. Communicate with business at all levels, run successful meetings and prepare detailed notes. Review, analyze, and create detailed documentation of use cases, business processes along with users needs including release notes, workflow, data, functions, design aspects and steps required to develop or modify processes or systems. Define configuration specifications and business analysis requirements. Analyzing data to draw business-relevant conclusions and in data visualization techniques and tools. Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the clients.
Work with diverse teams with multiple restrictions and time schedules while acting as an interface
between the business teams and developers. Work directly with and serve as the liaison between business units, key stakeholders, technology, and support teams.
Heres What You Need:
Pursuing Bachelor s degree with strong academic credentials (CS and IT preferred).
Basic understanding of cloud computing Strong written and verbal communication skills including technical writing skills. Basic understanding of OOPs concepts, Data Structure(SQL, RDBMS
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