Intercom Implementation Expert

Location
Jaipur, Bangalore Work Experience 1 to 3 years Job Title Intercom Implementation Expert Responsibilities:
Own end-to-end Intercom implementations including bots, chat flows, ticketing systems, and help center setup. Design and deploy advanced Intercom workflows for support automation, CSAT collection, and deflection strategies (60%+). Integrate Intercom with CRMs (e.g., HubSpot, Salesforce), telephony platforms (e.g., RingCentral), and other customer data platforms. Build and optimize Fin AI bots for intelligent query handling, lead routing, and customer behavior prediction. Configure Custom Bots, Resolution Bots, and Inbox Workflows using Operator and Fin rules. Set up and manage Intercom dashboards, reporting, and performance insights for Support KPIs (CSAT, FRT, AHT, etc.). Create personalized onboarding flows, NPS surveys, and product usage campaigns using Series and custom events. Troubleshoot integration issues, ensure data integrity between platforms (e.g., via webhooks, APIs, and third-party tools like Zapier or Workato). Optimize support chains and customer journey automation. Requirements Why Join TransFunnel? At TransFunnel, you'll be part of a team that's not just growing but defining the future of MarTech consulting. We offer: Impactful Work: Directly influence our company's growth and shape the digital strategies of leading global enterprises.
Growth Opportunities: Work alongside seasoned experts, continuously learn, and expand your skill set in a fast-paced, innovative environment.
A Culture of Excellence: Be part of a passionate, collaborative team that values proactivity, new ideas, and delivering exceptional client results.
Global Exposure: Engage with clients and projects across diverse international markets.
If you are a strategic marketing leader with a passion for driving growth, a knack for innovative ideas, and a commitment to excellence in client delivery, we want to hear from you. Wondering who we are and what we do? No bragging, but we are the first HubSpot Diamond Partner agency in India and SEA and the only HubSpot Advanced Implementation Certified Partner across APAC. You may want to start by understanding why we do what we do. Startups and enterprises have one major problem while running their businesses - utilizing their people (not resources) for more important tasks instead of redundant ones. What if repetitive chores are automated so that people can focus better on other tasks? This is exactly what we help businesses with. TransFunnel Consulting is an advanced MarTech solutions company that enables business growth for clients by providing end to end marketing automation, web designing, design consultancy, inbound marketing services. Our own products - Feedback Taken, a complete survey tool; HRMS, an efficient Human Resource Management System; assets and apps for HubSpotMarketplace - are developed to make functioning easier for businesses. We use marketing automation tools like HubSpot, Salesforce, Marketo, Fresh works to streamline and align clients’ sales and marketing processes, leverage customized marketing automation strategies and intelligent people insights to up their marketing efforts in the right way. To add to this, we love all things organic and that's why we solve pain points for businesses using inbound marketing solutions as well. These solutions range from content marketing, SEO and social media strategies to paid ad campaigns and ABM and drip campaigns, all of which help grow businesses organically. We are looking for a resilient, empathic business development executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features. Culture alert: For TransFunnel, culture plays a major role. We believe in the power of ONE. We know that company culture can make or break your work experience and so we have a team that puts the human connect before anything else. Whether we work from office, home or anywhere - we keep the connection going with plenty of fun activities. Also, we have a flat hierarchy.
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