Intercom Implementation Expert

Location: Jaipur/Bangalore (onsite)

Experience required: 2 - 3 years

Key Responsibilities:

• Own end-to-end Intercom implementations including bots, chat flows, ticketing systems, and help center setup.
• Design and deploy advanced Intercom workflows for support automation, CSAT collection, and deflection strategies (60%+).
• Integrate Intercom with CRMs (e.g., HubSpot, Salesforce), telephony platforms (e.g., RingCentral), and other customer data platforms.
• Build and optimize Fin AI bots for intelligent query handling, lead routing, and customer behavior prediction.
• Configure Custom Bots, Resolution Bots, and Inbox Workflows using Operator and Fin rules.
• Set up and manage Intercom dashboards, reporting, and performance insights for Support KPIs (CSAT, FRT, AHT, etc.).
• Create personalized onboarding flows, NPS surveys, and product usage campaigns using Series and custom events.
• Troubleshoot integration issues, ensure data integrity between platforms (e.g., via webhooks, APIs, and third-party tools like Zapier or Workato). Optimize support chains and customer journey automation.

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Leave encashment
• Provident Fund

Schedule:

• Monday to Friday
• Morning shift

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Intercom Implementation: 1 year (Required)

Work Location: In person

Expected Start Date: 18/07/2025