Integrated Logistics Customer Onboarding - Solution Lead (IT Project Manager)

Role Overview: When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, your contribution counts in more ways than you imagine. Key Responsibilities: - Conduct in-depth assessments of customer system processes to evaluate their compatibility with the 4PL logistics framework. - Define and optimize data flows and system configurations to ensure efficient, low-complexity onboarding that aligns with business objectives. - Work closely with the Onboarding Process Engineers to ensure the processes are well supported by IT systems. - Evaluate trade-offs between customization and blueprint enhancements through deep knowledge of system architecture. - Make informed decisions to balance customer requirements with standardized system capabilities, minimizing unnecessary complexity. - Engage customers with clear, persuasive communication to promote standard integrations and discourage inefficient custom solutions. - Align onboarding activities with internal best practices and standardized blueprints to uphold system efficiency and integrity. - Demonstrate hands-on experience with TMS and ERP systems. - Possess strong working knowledge of ERP systems such as SAP ECC and SAP S/4 HANA, with emphasis on logistics-related modules and configuration. - Identify onboarding risks early and respond with effective troubleshooting and real-time mitigation strategies. - Adjust system setups dynamically to enhance customer satisfaction and streamline the onboarding process. - Maintain rigorous attention to detail in documenting onboarding configurations and processes. - Ensure completeness and accuracy of system setup through validation and testing prior to go-live, minimizing error rates and reducing rework. - Collaborate closely with internal teams and external stakeholders to ensure a smooth onboarding experience and timely decision-making. Qualifications Required: - Proven experience in ERP or TMS implementations. - Background in IT project management or solution architecture. - Strong verbal and written communication skills to articulate technical and operational concepts effectively. - Excellent problem-solving abilities with a proactive approach to identifying and addressing potential challenges. - Detail-oriented mindset with a meticulous approach to documentation and process configuration. - Ability to critically assess and optimize customer requirements for long-term success. - Experience in leading client workshops and coordinating across multiple teams. Additional Company Details: At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. You'll step into a world of international opportunities with a presence in 100+ countries. Join a team where your voice matters and people genuinely care. Grow personally and professionally through world-class training and career pathways. Be part of a future-focused company driving real change in logistics and the planet. Get rewarded for your passion, performance, and potential. Enjoy the stability of a trusted global brand with a startup spirit. Logistics at Kuehne+Nagel goes beyond everyday life; it enables both ordinary and special moments in the lives of people around the world. Your career at Kuehne+Nagel will contribute to more than you can imagine. Role Overview: When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, your contribution counts in more ways than you imagine. Key Responsibilities: - Conduct in-depth assessments of customer system processes to evaluate their compatibility with the 4PL logistics framework. - Define and optimize data flows and system configurations to ensure efficient, low-complexity onboarding that aligns with business objectives. - Work closely with the Onboarding Process Engineers to ensure the processes are well supported by IT systems. - Evaluate trade-offs between customization and blueprint enhancements through deep knowledge of system architecture. - Make informed decisions to balance customer requirements with standardized system capabilities, minimizing unnecessary complexity. - Engage customers with clear, persuasive communication to promote standard integrations and discourage inefficient custom solutions. - Align onboarding activities with internal best practices and standardized blueprints to uphold system efficiency and integrity. - Demonstrate hands-on experience with TMS and ERP systems. - Possess strong