Insurance Operations Analyst

Skill required: Retirement Solutions - Payment Operations
Designation: Insurance Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Tower: UK Pension- Transfers Out
What are we looking for? Must have/ minimum requirement • Up to 6 years of experience in UK Pension domain – Transfers Out - Managing participant level services • 4+ years experience in Transfers Out processes such as Cash transfers out, Bulk Transfer Transfers of Death benefits, Due diligence • Hands on with developing process documentation, capturing exceptions, process flow and process maps • Subject Matter Expert/ Trainer with 2+ years of experience in remote transitions, developing quality checklists, performing RCA, developing action plans to improve quality performance Skillset: • Bachelor’s degree • Experience in the UK Pension domain is mandatory • Open-to-Night shifts based on business requirements • Good verbal & written communication skills • Good typing skills and attention to detail. • Good time management skills • Ability to work independently
Roles and Responsibilities: Roles & Responsibilities: • Processing UK Pension Transfers Out tasks- managing pension, investment, or wealth fund transfer involves moving funds or benefits from one scheme or provider to another or converting assets into cash that is paid. • Process and support consolidating savings, switching providers, or liquidating holdings according to participant instructions. • Strict adherence to non-disclosure of client information by preserving client confidentiality. • Comply with all client policies, procedures, and Federal/State/Local regulations and escalate issues to the management. • Researching into any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. • Taking active participation in process improvements and automation. • Ensure Quality Control standards that have been set are adhered to. • Adherence to client SLAs • Identify potential areas that require additional controls • Excellent organizational skills with ability to identify and prioritize high value transactions. • Completing assigned responsibilities and projects within timelines apart from managing daily BAU. • Creating and updating procedure documents while ensuring that the standards are followed