Insurance Claims (Great Britain Aerospace)

Description

Our Services Include

• Claims and Settlement Notification
• System set-up
• Correspondence with external parties via email / calls
• Renewal Stats creation
• Managing queries
• Client Service
• Documentation and evidencing
• Managing financials (Debts, Refunds etc.)
  

Principal Duties/Responsibilities

• Adopt and adhere to all Willis Towers Watson values without compromise
• Delivery on performance standards:
• Productivity to be maintained at 100%
• Quality standards to be maintained in excess of 99.5%
• Deliver all standard units of production within the stipulated timelines
• Responsible for managing assigned portfolios. To flag immediately with the Line Manager if
  

• To develop effective relationships with stakeholders (Internal and external)
• Maintain data security standards as defined within the Information Security policy
• Flexible, able to shift priorities to accommodate changing business demands
• Adapt to flexible shift rotation policy (Weekly/Bi-weekly) as per business demands
• Develop a sound understanding of the business process
• Ensure adherence to compliance and operate within the guidelines of internal and external regulators
• Ensure that all statutory and company procedures are followed while processing work to protect
  

Top Competencies

• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Developing Talent
• Adjusting to Change
  

Skills

Required Skills, Knowledge, Experience

• Good verbal and written communication skills
• Attention to detail is vital to succeed in this role
• Logical thinking is a must
• Ability to learn new processes and systems, also should have the ability to adapt to changes
• Ability to seek out and learn from unfamiliar situations/experiences
• Ability to prioritise and organise tasks, work within stiff timelines
• Ability to work independently and as part of a team
  

Knowledge

• Basic knowledge of the Microsoft office, particularly Word & Excel
  

Qualification

• Any Graduate or Postgraduate