Inside Sales Specialist

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Work Week:

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About Sunday

Sunday (www.sundayrest.com) is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of startup energy and structured processes, we take pride in delivering premium products and a five-star customer experience.

Role Overview

As an Inside Sales Representative, you will be the first touchpoint for customers exploring Sunday mattresses and accessories. This is a consultative sales role 7080% of your time will be on the phone (plus chat/email), engaging with premium customers in a polished, empathetic manner. Beyond selling, you will educate customers, build trust, and ensure every interaction feels like a fine-dining level service experience.

Key Responsibilities

• Handle inbound sales queries (phone, chat, email) from prospective customers
• Use consultative selling techniques to help customers choose the right mattress or product based on lifestyle, health needs, and preferences
• Confidently address buyer concerns and objections, positioning Sunday as a premium choice
• Demonstrate in-depth product knowledge (firmness levels, material quality, certifications, warranties, long-term benefits)
• Build trust through polished communication, empathy, and patience
• Achieve monthly and quarterly sales conversion targets while maintaining customer satisfaction standards
• Maintain accurate lead and sales records in CRM; follow up with undecided prospects to close sales
• Share recurring customer objections, competitor comparisons, and pricing feedback with marketing/product teams for improvements
• Collaborate with Customer Success and Operations to ensure a seamless pre-to-post purchase journey
• Track and improve key sales and customer satisfaction metrics such as conversion rate and customer feedback scores

Role Requirements

• Excellent spoken and written communication skills
• Strong interpersonal skills with the ability to influence and persuade
• Drive to achieve sales targets in a high-ownership, fast-paced environment
• Humble, team-oriented mindset with low ego and adaptability
• Willingness to learn deeply about mattresses, sleep products, and customer buying behaviour

Preferred Qualifications

• 3+ years experience in inside sales, retail sales, or customer support for premium products/services
• Graduate degree preferred
• Fluency in English and at least one Indian language (Hindi or South Indian)
• Candidates with backgrounds in retail sales, banking, aviation, insurance, consumer electronics, or premium hospitality are strongly encouraged to apply

Compensation

6,00,000 – 9,00,000 per annum

Perks & Benefits

• 5 lakh private medical insurance coverage
• Annual health/hobby learning sponsorship up to 25,000
• Access to 2 professional training programs per year
• Professional yet informal work environment that encourages collaboration
• 30–50% employee discount on all Sunday products
• Monthly team outings and sponsored get-togethers

Why Join Sunday?

• Be part of a profitable, fast-scaling brand that values people
• Gain exposure to premium customer handling and world-class sales practices
• Work directly on a mission-driven journey to transform how India sleeps
• Competitive pay, structured growth, and employee-friendly policies