Inside sales /L1 associate

Inside Sales Associate - Job Description

Role Description:

Royal Brothers is seeking a dynamic and results-driven Inside Sales Associate to join our growing sales team in Bengaluru. The Inside Sales Associate will be responsible for converting potential leads into customers through effective sales techniques, providing exceptional customer service, and contributing to the achievement of individual and team sales targets. This is an excellent opportunity for someone looking to build a career in sales within the mobility and bike rental industry.

Key Responsibilities:

Sales & Lead Conversion:

• Convert potential leads into confirmed bookings through effective telephonic and digital communication
• Maintain and nurture relationships with prospective customers throughout the sales cycle
• Meet and exceed individual monthly and quarterly sales targets consistently
• Follow up on warm leads and conduct outbound sales calls
• Conduct systematic follow-ups until conversation is completed and closure is achieved (either conversion or attempt exhaust)
• Always maintain best quality on calls with professional tone, clear communication, and adherence to company standards
• Provide exceptional customer service to ensure high levels of customer satisfaction
• Address customer queries, concerns, and complaints in a professional and timely manner
• Assist customers with booking processes, product information, and service-related inquiries
• Maintain detailed records of customer interactions and feedback in “Freshdesk”
• Track and monitor personal performance metrics and KPIs
• Participate in team meetings and contribute to sales strategy discussions
• Work closely with the Sales Team Leader and other team members to achieve collective targets
• Participate in training programs and skill development sessions
• Stay updated with product knowledge, pricing, and promotional offers
• Contribute ideas for process improvement and customer experience enhancement

Requirements:

• Bachelor's degree in any discipline
• Additional certification in Sales, Marketing, or Business Administration is preferred
• Excellent verbal and written communication skills in English and local languages
• Strong interpersonal skills with ability to build rapport quickly
• 1-3 years of experience in inside sales, telemarketing, or customer service
• Typing speed: Minimum 30 WPM with 85%+ accuracy
• Basic computer proficiency (MS Office, CRM software)
• Rotational shifts (day/evening/night shifts as per business requirements)
• Rotational week offs (including weekends when needed)
• Ability to handle rejection and maintain motivation
• Problem-solving skills and attention to detail

Job Types: Full-time, Permanent

Pay: ₹280,000.00 - ₹320,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person