Inside Sales Executive

1. Inside Sales Executive Chat Process

Key Responsibilities:

• Engage with inbound customer inquiries via live chat.
• Understand customer requirements and recommend appropriate diagnostic packages or services.
• Educate customers about the benefits, accuracy, and convenience of diagnostic solutions.
• Convert chat leads into confirmed appointments/sales using persuasive selling techniques.
• Maintain accurate CRM records and follow up with interested leads.
• Collaborate with internal teams to ensure smooth customer experience.
• Meet and exceed daily and weekly sales conversion targets.

Required Skills & Qualifications:

• Graduate in any stream (Healthcare background preferred but not mandatory).
• 0–2 years of experience in chat support, inside sales, or customer service (Freshers with strong communication skills are welcome).
• Excellent written English with clarity, grammar, and professional tone.
• Good multitasking and pressure-handling skills.
• Familiarity with CRM platforms and basic computer literacy.
• Flexible to work in rotational shifts, including weekends/holidays.

2. Inside Sales Executive – Calling Process

Key Responsibilities:

• Initiate outbound calls to potential customers to promote diagnostic services and health packages.
• Understand customer requirements and suggest appropriate diagnostic solutions.
• Provide detailed information on services, pricing, and offers to encourage bookings.
• Handle objections confidently to build trust and close sales.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with leads to nurture relationships and drive conversions.
• Consistently achieve and exceed sales targets.

Required Skills & Qualifications:

• Graduate (any stream).
• 1–3 years of experience in tele-sales, inside sales, or customer service (Healthcare industry preferred).
• Excellent verbal communication skills in Hindi & English with persuasive phone presence.
• Strong listening skills and ability to identify customer needs.
• Goal-oriented with proven track record in meeting sales targets.
• Ability to work independently in a fast-paced environment.
• Proficiency in CRM and system usage.

What We Offer (for both roles):

• Competitive salary plus performance-based incentives.
• Structured training in healthcare services and sales techniques.
• Career growth opportunities in a fast-expanding diagnostics company.
• Supportive work environment with modern tools and technology.

Interview Process:

• Round 1 & 2: Hiring Manager / Trainer
• Round 3: Versant Test