Experience: 6 month + Notice Period: Immediate Joiner to 30 days Role: Tele Caller Interview Process: 2 Rounds of interview : 1st Round will be Virtual 2nd Round F2F (Mandatory) Work Mode: WFO Work Timings: 9:30 Am to 7:30 PM 6 days working with one rotating weekly off Leave is not permitted during the first 6 months. Language: English, Kannada , Hindi Age limit : 30 years Benefits: Medical insurance for Spouse and 2 children of Rs. 500,000 without co-pay, parents are excluded till they are elevated Location : (Whitefield-Opposite Vydehi Hospital Gate number 2): Address: JP Tech Park, 3rd Floor, 82 road 6 EPIP, KIABD, 1st Phase Bengaluru, Karnataka. 560066 I India Candidate should be in formal attire while on job Products : Personal Loan, Business Loan, Loan against shares, Loan against property, Credit Card, Insurance, Education Loans. Experience in any of the product Job Summary: We are looking for enthusiastic and results-driven Outbound Calling Agents to join our dynamic NBFC team. In this role, you will engage with potential and existing customers to promote our diverse range of financial products and services while driving meaningful customer interactions and fostering long-term relationships. Key Responsibilities: 1. Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities. 2. Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions. 3. Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts. 4. Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback. 5. Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information. 6. Staying informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge. 7. Handle customer queries professionally and escalate issues when necessary. Requirements: Minimum 1 year of proven Telesales experience as representative or in a similar sale. 1. Excellent communication, negotiation, and relationship-building skills, with the ability to connect with clients and understand their needs. 2. Fluency in English and Hindi and any other regional language. 3. Ability to persuade and negotiate effectively. 4. Strong self-motivation and goal-oriented mindset, with the ability to work both independently and collaboratively within a fast-paced environment. 5. Adaptability to adjust sales tactics based on client feedback and evolving market demands. Preferred Skills: Prior experience in, call centre outbound sales in Banking or Non-Banking sector. Sales Persuasive Skills Excellent communication skills - English, Hindi and Kannada Soft spoken skills
Position Title: Customer Experience Agent (CEA) A Customer Experience Agent (CEA) provides assistance, information, and support to customers regarding products or services. Their primary role is to answer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. This often involves interacting with customers via phone. Position Responsibilities Key Skills Required Answering customer inquiries: Responding to questions about products, services, pricing, and company policies. Resolving customer issues and complaints: Addressing customer concerns and finding appropriate solutions. Providing information about products and services: Offering details about product features, benefits, and availability. Taking orders and processing payments: Handling customer orders and transactions, including billing and payment processing. Managing customer accounts: Making necessary changes to customer accounts and providing account information. Handling returns and exchanges: Processing returns and exchanges for products or services. Escalating issues to appropriate departments: Referring customers to supervisors or other specialized teams when necessary. Good English communication skills (Oral) - Talking to others to convey information effectively Reading comprehension - Understanding written sentences and paragraphs in work related documents Critical thinking - Using logic and reasoning to identify solutions, conclusions or approaches to problems Ability to use empathy Service orientation Actively exploring ways to help people Flexible and adaptable Ability to use desktop system Ability to take responsibility Demonstrates patience and self- control Coordination: Adjusting actions in relation to others' actions Maintaining accurate records: Documenting customer interactions and transactions. Providing excellent customer service: Maintaining a positive and professional attitude while interacting with customers. Collaborating with other departments: Working with other teams to ensure a positive customer experience. Education Minimum: 10 + 2 years of formal education Work Timing US shifts Work Location RMZ Eco Space, Pritech Park, Bellandur, Bangalore Reports to Team Manager
1. Inside Sales Executive Chat Process Key Responsibilities: Engage with inbound customer inquiries via live chat. Understand customer requirements and recommend appropriate diagnostic packages or services. Educate customers about the benefits, accuracy, and convenience of diagnostic solutions. Convert chat leads into confirmed appointments/sales using persuasive selling techniques. Maintain accurate CRM records and follow up with interested leads. Collaborate with internal teams to ensure smooth customer experience. Meet and exceed daily and weekly sales conversion targets. Required Skills & Qualifications: Graduate in any stream (Healthcare background preferred but not mandatory). 0–2 years of experience in chat support, inside sales, or customer service (Freshers with strong communication skills are welcome). Excellent written English with clarity, grammar, and professional tone. Good multitasking and pressure-handling skills. Familiarity with CRM platforms and basic computer literacy. Flexible to work in rotational shifts, including weekends/holidays. 2. Inside Sales Executive – Calling Process Key Responsibilities: Initiate outbound calls to potential customers to promote diagnostic services and health packages. Understand customer requirements and suggest appropriate diagnostic solutions. Provide detailed information on services, pricing, and offers to encourage bookings. Handle objections confidently to build trust and close sales. Maintain accurate records of customer interactions in the CRM system. Follow up with leads to nurture relationships and drive conversions. Consistently achieve and exceed sales targets. Required Skills & Qualifications: Graduate (any stream). 1–3 years of experience in tele-sales, inside sales, or customer service (Healthcare industry preferred). Excellent verbal communication skills in Hindi & English with persuasive phone presence. Strong listening skills and ability to identify customer needs. Goal-oriented with proven track record in meeting sales targets. Ability to work independently in a fast-paced environment. Proficiency in CRM and system usage. What We Offer (for both roles): Competitive salary plus performance-based incentives. Structured training in healthcare services and sales techniques. Career growth opportunities in a fast-expanding diagnostics company. Supportive work environment with modern tools and technology. Interview Process: Round 1 & 2: Hiring Manager / Trainer Round 3: Versant Test