Inside Sales Executive - MENA

Company Description

Frappe develops 100% open source software designed to help businesses achieve sustainable growth. Our flagship product, ERPNext, is one of the world's leading open-source ERPs and is part of a suite of 15+ business applications that simplify processes like accounting, operations, and HR. Trusted by a rapidly growing global community, our platforms enable businesses to focus on their operations rather than their tools. At Frappe, we embrace Democracy at Work, offering a culture where team members choose their projects, contributions, and even their pay to align with their strengths and passions.

Key Goals

• Drive lead generation from organic inbound channels (signups, churned accounts, emails, chat support).
• Increase customer conversions and re-engage dormant leads.
• Provide actionable feedback and insights to strengthen sales and marketing strategies.

Responsibilities

• Generate leads from existing organic channels (signups, churned accounts, inbound requests).
• Handle inbound calls, return missed calls, and manage outbound follow-ups.
• Proactively reach out to qualified signups and churned accounts to drive conversions.
• Reactivate dormant leads through consistent outreach and engagement.
• Conduct customer and market research to identify opportunities and challenges specific to the Middle East and North Africa.
• Share market intelligence and customer insights with the marketing and product teams for continuous improvement.
• Maintain accurate records of leads, opportunities, and pipeline status in CRM.

Qualifications & Experience

• Bachelor's degree in Business Administration (BBA) or equivalent; MBA preferred.
• Minimum

  1+ years of sales experience

  (inside sales, business development, or lead generation).
• Excellent written and verbal communication skills in English.
• Strong understanding of customer engagement, prospecting, and relationship management.
• Knowledge or prior exposure to the

  Middle East and North Africa Market

  will be an added advantage.
• Proficiency in CRM.