Inside Sales Executive (HVAC Products)

Job Summary: We are seeking a proactive and detail-oriented Inside Sales Executive, preferably with a mechanical / electrical background, to support and manage backend sales & estimation operations for our HVAC product range. This role involves managing customer inquiries, preparing and following up on quotations, coordinating with internal departments, and assisting the field sales team to ensure seamless order execution. The ideal candidate should have strong communication skills, technical understanding, and a customer-first approach. Key Responsibilities: Maintain accurate records of inquiries, quotations, orders, and client interactions in CRM. Analyze BOQs, perform load calculations, and select appropriate HVAC units (CHW FCU, cassette, hi-wall) to ensure optimal system performance. Prepare technical data sheets, support documentation, and provide clarifications to clients and consultants. Engage with customers for order follow-ups, address queries, and ensure timely delivery. Monitor market trends and competitor pricing; conduct comparisons to highlight product advantages. Assist with inventory availability checks and coordinate with the ware house for order fulfillment Support outside sales reps by generating leads, settings appointments, and sharing market feedback. Handle customer service issues such as returns, warranty, claims, and delivery inquiries Support contractors and consultants during the tender phase by providing budget pricing and product specifications. Prepare and send techno-commercial quotations; negotiate deals while maintaining healthy profit margins. Collaborate with sales, engineering, procurement, and vendors to ensure smooth execution and competitive pricing. Key Requirements: Bachelors degree or equivalent in any discipline (Mechanical/ electrical background preferred). 1-3 years of experience in inside sales or back-office sales, Multilingual is a plus depending on the market served Strong written and verbal communication skills. Basic understanding of HVAC, MEP, systems and components. Proficiency in MS Office applications (Excel, Word, PowerPoint); experience with CRM tools is an added advantage. Ability to multitask and collaborate effectively with cross-functional teams. Preferred Skills: Experience in B2B technical sales support or backend operations. Familiarity with HVAC equipment such as fan coil units (FCUs), cassette ACs, and chillers. Analytical mindset with attention to detail. Strong coordination and follow-up skills.