Inside Sales Executive

Job Description

Job Title: Inside Sales Executive Company: iPremium Care Location: HSR Layout, Bangalore (Work from Office) Department: Sales & Customer Acquisition Reporting To: Sales Manager About iPremium Care: iPremium Care is a trusted name in Apple and premium device servicing in Bangalore. We specialize in MacBook, iMac, iPhone, and high-end gadget repair, upgrade, and support. With a customer-first approach and certified technicians, we ensure fast, reliable, and premium quality service. Job Summary: We are hiring a smart and energetic Inside Sales Executive to join our growing team in HSR Layout. You will be the first point of contact for walk-in customers, incoming calls, and online service inquiries. Your role is to explain our services, understand customer requirements, generate service bookings, and ensure customer satisfaction throughout the sales cycle. Key Responsibilities: Handle inbound calls, WhatsApp, email, and walk-in queries from customers needing repair services. Explain IPremium Care’s service offerings: MacBook/iMac repair, screen replacements, upgrades, water damage recovery, etc. Convert inquiries into confirmed service appointments. Maintain accurate customer records in the CRM system. Follow up with potential customers and build a pipeline for daily/monthly bookings. Coordinate with technical and front-desk teams to ensure smooth customer handoff and job updates. Promote premium add-on services like extended warranty, priority repair, and data protection. Achieve weekly and monthly service targets. Maintain a professional and customer-focused attitude at all times. Requirements: 1–3 years of experience in inside sales, tele-sales, or service center roles. Good communication skills in English, Kannada, and Hindi (any two must). Basic technical understanding of Apple products (training will be provided). Knowledge of CRM tools and Excel is an added advantage. Strong follow-up and customer relationship skills. Willing to work 6 days/week (including weekends, with a weekday off). Education: Minimum: PUC / Any Bachelor’s Degree Preferred: Graduate in Business, Marketing, or IT-related fields What We Offer: Fixed Salary: ₹18,000–₹47,000 per month (based on experience) Incentives on service bookings On-the-job training for Apple device service knowledge Career growth in a premium customer service environment Job Type: Full-time Pay: ₹20,000.00 - ₹37,905.20 per month Benefits: Flexible schedule Compensation Package: Performance bonus Schedule: Day shift Monday to Friday Work Location: In person Speak with the employer +91 9035561666 Application Deadline: 28/07/2025